Privacy Policy

Last updated: Sep  25, 2026

This Privacy Policy explains how Nexora Forward (“Nexora Forward,” “we,” “us,” or “our”), operating at nexoraforward.com, collects, uses, and protects information when you visit our website, purchase a license for our plugins (including Nexora Forward Pro), or otherwise interact with us.

1. Information We Collect

1.1 Information you provide directly

• Account & purchase details: your name, email address, phone number, and billing address when you create an account or purchase a license.
• Payment information: we do not store your full card, mobile-wallet, or bank account details ourselves — payments are processed by our payment provider(s), and we only retain a transaction reference/order ID. Payments on this site are processed through UddoktaPay using bKash, Nagad and Rocket.
• Support communications: anything you send us by email, contact form, or live chat, including message content and attachments.

1.2 Information generated by using our plugin

• License & activation data: your license key, the domain(s) you activate it on, activation and deactivation timestamps, and your plan tier (Monthly, Yearly, or Lifetime). This is how we verify which features your license unlocks and enforce our domain-lock terms.
• Basic technical data: IP address, browser/device information, and the site URL communicating with our license server, collected automatically when the plugin checks its license status.

1.3 Information collected automatically on our website

• Standard web analytics (pages visited, referring site, approximate location from IP, device/browser type) and cookies used to keep you logged in, remember cart contents, and (if enabled) measure marketing performance.

2. How We Use Your Information

• To create and manage your account and process your license purchase.
• To deliver your license key and activate/validate your copy of the plugin.
• To provide customer support and respond to your questions.
• To send you transactional messages (purchase confirmations, renewal reminders, important product updates) and, where you’ve opted in, occasional product/marketing updates.
• To detect and prevent fraud, license abuse, or violations of our Terms of Service.
• To improve our website, plugins, and support quality.

3. Cookies

We use cookies and similar technologies for core site functionality (login sessions, shopping cart), and may use analytics cookies to understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some site functionality.

4. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business — for example our payment processor, web hosting provider, and (if used) email/SMS delivery services — solely to perform the services we’ve engaged them for.
• Legal & safety reasons — if required by law, legal process, or to protect the rights, property, or safety of Nexora Forward, our customers, or others.
• Business transfers — if Nexora Forward is ever involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to the same privacy commitments.

5. Data Retention

We retain your account, purchase, and license-activation data for as long as your account is active and for a reasonable period afterward, as needed to comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by emailing us at support@nexoraforward.com. We will respond within a reasonable timeframe. Note that deleting certain data (such as license-activation records) may affect your ability to use an active license.

7. Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website and products are intended for business and professional use and are not directed at children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date on this page.

10. Contact Us

Questions about this Privacy Policy can be sent to support@nexoraforward.com.