Last updated: Sep 25, 2026

Nexora Forward Pro and its license are digital products delivered instantly upon purchase — there is no physical item to return. This policy explains when and how a refund can be requested instead.

1. 7-Day Refund Window

If you’re not satisfied with your purchase, you may request a full refund within 7 days of your original purchase date, no matter which plan (Monthly, Yearly, or Lifetime) you bought.

2. Eligibility

To keep the refund window fair for everyone, a refund request is normally approved when:

• The request is made within 7 days of the original purchase date, and
• The license has not been used in a way that violates our Terms of Service (for example, activated on more domains than your plan allows, or used to circumvent license restrictions).

3. What Isn’t Covered

• Requests made after the 7-day window has passed.
• Renewal charges for Monthly or Yearly plans are not refundable once the new billing period has started — to avoid a renewal charge, cancel before your renewal date.
• Licenses found to have been used in violation of our Terms of Service (see Section 2 of the Terms of Service regarding license restrictions).

4. How to Request a Refund

Email support@nexoraforward.com with your order number/receipt and the email address used at checkout. Let us know briefly why you’re requesting a refund — this helps us improve, though it doesn’t affect your eligibility within the window above.

5. Refund Processing

Once approved, we aim to process your refund within as soon as possible after approval. Refunds are issued to the original payment method used at checkout; the time it takes to appear in your account or statement depends on your bank or payment provider.

6. License Deactivation After a Refund

Once a refund is issued, your license key is deactivated and you must uninstall/deactivate the plugin from any site(s) it was active on. Continued use of the plugin after a refund has been issued is not permitted.

7. Cancelling a Subscription (Without a Refund)

You can cancel a Monthly or Yearly plan at any time to stop future renewals; your license will remain active until the end of the period you’ve already paid for, even if that’s outside the 7-day refund window. Cancelling does not by itself trigger a refund for the current period.

8. Contact Us

Questions about this policy, or to start a refund request, email support@nexoraforward.com.